Privacy Policy
FreeUp Space is designed around on-device scanning and user control. This policy explains what the app accesses, what it does not collect, and how to contact us about privacy.
Effective date: 2 September 2026
FreeUp Space is supplied by GTG Art Enterprises Pty Ltd (ABN 23 773 505 681) ("FreeUp Space", "we", "us", or "our"). This policy applies to the FreeUp Space iPhone app, this website, and privacy-related support communications.
FreeUp Space helps you review photos, screenshots, similar or blurry photos, and large videos so you can choose whether to free storage space.
With your permission, FreeUp Space accesses your photo library so it can scan and group items that may be candidates for cleanup. This may include photos, videos, screenshots, file sizes, dates, dimensions, media types, and other local media metadata needed to show cleanup suggestions.
iOS controls this permission. Depending on the access you grant, the app may be able to access all photos or only the items you select. You can change or revoke access at any time in iOS Settings. Photo-library access is required for the corresponding scanning, review, and cleanup features.
Photo and video analysis for cleanup suggestions is performed on your device. FreeUp Space does not upload your photos, videos, thumbnails, scan results, or photo-library metadata to us for scanning. We do not operate a user account system for the app.
Information that remains solely on your device and is not sent to us is not collected by us. Apple services such as iCloud Photos may separately sync or store your library under your Apple account and Apple's privacy practices; FreeUp Space does not control that processing.
FreeUp Space does not delete items automatically. You review suggested groups and confirm before a cleanup action is performed. You can skip anything you are unsure about.
Deleted photos and videos may remain in Apple's Recently Deleted album for a period determined by Apple and your device settings. FreeUp Space does not control iCloud syncing, backups, or Apple's recovery period.
FreeUp Space may offer a one-time, non-consumable in-app purchase that permanently unlocks paid features. It is not a subscription and does not renew. Purchases and restorations are handled through Apple's App Store and StoreKit systems.
Apple processes payment and Apple Account information under its own terms and privacy policy. The app may receive purchase-related information needed to provide or restore the unlock, such as the product purchased, transaction status, and entitlement status. We do not receive your full payment-card details.
If you email support, we may receive your email address and any information you choose to include, such as your device model, iOS version, screenshots, or a description of the issue. We use this information to respond, troubleshoot, maintain support records, and improve the app. Please do not send photos, videos, or other sensitive information unless needed for your request.
When you visit this website, basic technical information may be processed by our hosting provider, such as your IP address, browser and device type, requested pages, timestamps, and server logs. This information is used to deliver the website, protect it from abuse, troubleshoot faults, and maintain reliability. We do not use website information to build advertising profiles.
The app includes Google Firebase Crashlytics, a crash-reporting and diagnostics service that helps us identify and fix crashes. If the app crashes, Crashlytics may automatically receive crash traces, relevant application state, app version, device and iOS information, and pseudonymous app-installation identifiers. We use this information only to diagnose crashes and improve the app's stability and performance.
FreeUp Space does not attach your name, email address, or an app account identifier to crash reports, and does not send your photos, videos, thumbnails, scan results, or photo-library metadata to Crashlytics. Google Analytics is disabled in the app; we do not use it to measure your in-app behaviour. Supporting Firebase components may send limited SDK transport and service-performance metadata so Google can maintain and measure the reliability of those components.
We do not sell personal information, show third-party advertising, use your data for targeted advertising, or track you across apps or websites owned by other companies. The app does not request App Tracking Transparency permission because it does not engage in tracking as defined by Apple.
We use third parties only where needed to distribute and operate the app, process purchases, host the website, and provide email support. These parties may process information for those purposes:
Each provider processes information under its own privacy terms. We do not permit service providers to use information we give them for unrelated advertising.
Photo and video analysis data stays on your device. You can remove local app data by deleting the app, subject to standard iOS, iCloud, backup, and Recently Deleted behaviour.
Support emails may be retained for as long as reasonably needed to respond, troubleshoot, maintain business and security records, meet legal obligations, and improve support. Website logs are kept only for as long as reasonably needed for delivery, security, and troubleshooting. Retention may be extended where required by law or necessary to establish, exercise, or defend legal claims.
Google states that Firebase Crashlytics keeps crash stack traces and associated installation identifiers for 90 days before beginning removal from its live and backup systems.
You can limit or revoke photo-library access through iOS Settings, decide whether to contact support, and delete the app to remove its local data. You may contact us to request access to, correction of, or deletion of personal information we hold about you, such as support correspondence. We may need to verify your request and may retain information where the law permits or requires it.
Because we do not receive your on-device photo library or scan results, we cannot access, export, correct, or delete that material for you.
We use reasonable administrative and technical safeguards for information we control. No method of transmission or storage is completely secure. Our service providers may process information in Australia or other countries where they operate, subject to their safeguards and applicable law.
FreeUp Space is not directed to children under 13, and we do not knowingly collect personal information from children. The app does not require an account and processes photo-library cleanup information on device. If you believe a child has provided personal information to us through support, contact us so we can review and, where appropriate, delete it.
We may update this policy from time to time. If our privacy practices materially change, we will update this page and, where required, update the app's privacy information in App Store Connect before the changed practices apply. The effective date at the top shows when this policy was last updated.
For privacy questions or requests, contact GTG Art Enterprises Pty Ltd at support@freeup.space.
